FamilyColab

SMS Privacy

FamilyColab SMS privacy policy

This page explains how FamilyColab handles mobile numbers, consent records, and delivery information for the FamilyColab text alert program.

Last updated August 31, 2026

Scope

This SMS privacy policy applies to the FamilyColab text alert program. It supplements the general FamilyColab privacy page and focuses on how mobile messaging data is handled.

The FamilyColab SMS program is intended for parent or guardian account holders who explicitly opt in to receive transactional text alerts.

Subscriber choices

Subscribers can stop future messages at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

For help, reply HELP or contact FamilyColab through the contact page.

What SMS information we collect

  • Mobile number provided for text alerts.
  • Opt-in and opt-out records, including timestamps, source of consent, and related audit details.
  • Message delivery information, carrier feedback, and support interactions needed to operate the alert program.
  • Preference settings related to whether a parent or guardian wants to receive FamilyColab text alerts.

How we use SMS information

  • Send transactional FamilyColab alerts such as meal approval requests, reminders, and status updates.
  • Confirm subscription changes, including opt-in, HELP, and STOP interactions.
  • Maintain consent records and support compliance with carrier, messaging platform, and legal requirements.
  • Troubleshoot delivery problems, prevent abuse, and improve account notification settings.

How we share SMS information

  • With communications providers, carriers, and service vendors that help us deliver and support text messages.
  • With legal authorities or other parties when required to comply with law, enforce rights, or prevent fraud or abuse.
  • Mobile opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Related program pages

For the public program description and text alert disclosure, see the FamilyColab text alerts page.

For service terms, frequency, fees, and command keywords, see the SMS terms and conditions.